Frequent Asked Questions

If your question is not answered here, please contact us by email:

[email protected] or  Tel/Whatsapp: +84934828589

1. Do you wholesale your merchandise to other stores or distributors?

Yes, we do. For wholesale or distributor inquiries, we will be happy to provide a terms schedule to any qualified wholesaler or distributor. Please contact us by email: [email protected]/ [email protected] or Tel/Whatsapp +84934828589 for further information.

2. Can I place a Special Order with the customized design?

Don’t see what you’re looking for? Please contact us by e-mail or phone and see if it can be special ordered. We’d love to help you find exactly what you’re looking for!

Note: The special ordered items are not normally carried in our inventory, they must be pre-paid.

3. How do I track my order?

All customers are sent a shipment confirmation by email with tracking information once the order is shipped.

4. What if an item is damaged, faulty, or missing?

Claims for damage, faulty or shortages must be made within 1 days of delivery. If the parcel(s) containing your goods are damaged, we request that you sign for the goods “Damaged”. We are not responsible for lost or damaged packages during transport for which delivery notice is confirmed by the carrier.

5. Can I refuse a shipment?

If you refuse a shipment from the shipping carrier, you will be responsible for any return and refund costs incurred from returning the package to us, which will be deducted from your refund.

6. What methods of payments do you accept?

We accept the following methods of payment

– PayPal Payment
– Bank Transfer
– Letter of Credit – L/C

You may make payments for your order direct to our bank account by bank transfer (BACS) or SWIFT payment. Kindly note that in this case your order will be shipped after deposit confirmation.